Refund policy
TUFFSTRAPS® are built tough to handle demanding conditions and are designed for use in harsh outdoor environments. However, due to the nature of their use, regular wear and tear will occur over time. For this reason, TUFFSTRAPS® are classified as a consumable product and are not covered by a standard warranty.
We do offer a manufacturer’s guarantee for issues relating to defects in materials or workmanship. Each claim is assessed on a case-by-case basis and at the sole discretion of the TUFFSTRAPS® team.
We take pride in producing a high-quality, reliable product. If you receive a strap that is defective or damaged on arrival, we’ll gladly provide a replacement or full refund.
To Submit a Claim
If you believe your TUFFSTRAPS® are faulty, please email us at info@tuffstraps.co.nz with the following details:
- A brief description of the issue
- Clear photos showing the fault
- Proof of purchase (including purchase date and retailer, if applicable)
Our team will review your claim and get back to you as soon as possible.
Important Notes
- Normal wear and tear, including degradation from sunlight, weather exposure, and general use, is not considered a defect and is not covered under this guarantee.
- Damage caused by misuse, overloading, or improper installation is not covered.
- TUFFSTRAPS® are priced with their consumable nature in mind.
- Returns for change of mind are not accepted.
By purchasing TUFFSTRAPS®, you acknowledge and accept the terms and conditions outlined above.