The TUFFSTRAPS® Guarantee

30-Day Money-Back Guarantee

We want you to be completely satisfied with your TUFFSTRAPS® purchase. If you are not happy with your TUFFSTRAPS® for any reason, you can return them within 30 days of purchase for a full refund.

To be eligible for a refund under our 30-Day Money-Back Guarantee:

• The TUFFSTRAPS® must be in new and unused condition.
• The original packaging must be undamaged and in new condition.
• The product must not show any signs of use, wear, dirt, damage, or deterioration.
• Proof of purchase must be provided.
• The return must be requested within 30 days of the original purchase date.

Once the returned product has been received and inspected, we will confirm whether it meets the requirements of the 30-Day Money-Back Guarantee. If approved, the original purchase price will be refunded.

This 30-Day Money-Back Guarantee is separate from and does not limit your rights under the Australian Consumer Law or the Consumer Guarantees Act (NZ).

Manufacturing Guarantee

We offer a manufacturer’s guarantee for issues relating to defects in materials or workmanship. Each claim is assessed on a case-by-case basis and at the sole discretion of the TUFFSTRAPS® team.

We take pride in producing a high-quality, reliable product. If you receive a strap that is defective or damaged on arrival, we’ll gladly provide a replacement or full refund.

 

To Submit a Claim

If you believe your TUFFSTRAPS® are faulty, or you would like to make a claim under our 30-Day Money-Back Guarantee, please email us at info@tuffstraps.co.nz with the following details:

• A brief description of the issue or reason for the return
• Clear photos, where applicable, showing the fault or condition of the product
• Proof of purchase, including the purchase date and retailer, if applicable

Our team will review your claim and get back to you as soon as possible.

 

Important Notes

• Normal wear and tear, including degradation/discoloration from sunlight, weather exposure and general use, is not considered a defect and is not covered under the manufacturer’s guarantee.
• Damage caused by misuse, overloading, improper installation, or use outside the intended purpose is not covered.
• The 30-Day Money-Back Guarantee only applies to products that are returned in new, unused condition with the original packaging in new condition.
• The 30-Day Money-Back Guarantee does not apply to products that have been used, damaged, soiled, altered, or otherwise show signs of use.
• This guarantee does not affect or limit any rights you may have under applicable consumer protection laws.

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Product Warning & Disclaimer

Important Safety Notice

Please read these instructions carefully before using TUFFSTRAPS®. Incorrect use may result in damage to property, personal injury, or death. By using this product, you agree to follow all safety recommendations and accept responsibility for its proper use.

Safe Use Guidelines

• Inspect before every use. Do not use the strap if it shows any signs of wear, cuts, cracking, or other damage.
• Check the buckle. Do not use the strap if the buckle or plate is bent, cracked, or damaged in any way.
• Intended use only. TUFFSTRAPS® are designed for securing loads. They must not be used for towing vehicles, lifting, supporting human weight, or as any form of restraint or safety device.
• Avoid hazards. Keep straps away from sharp edges, open flames, high heat, and corrosive substances.
• Use strong anchor points. Only attach TUFFSTRAPS® to anchor points capable of supporting the intended load.
• Monitor over time. Straps may degrade with exposure to sunlight and weather. Replace them if there are any signs of deterioration.
• Check during transit. Loads may shift or settle. Retighten straps as needed.
• Store correctly. Keep TUFFSTRAPS® in a cool, dry place away from direct sunlight when not in use.

Always use good judgement and take appropriate precautions when securing loads.

Warranty and Liability

TUFFSTRAPS® products are covered by a manufacturer’s guarantee against defects in materials and workmanship. This guarantee applies in addition to your rights under the Australian Consumer Law and the Consumer Guarantees Act (NZ), which cannot be excluded.

To the extent permitted by law, TUFFSTRAPS® is not liable for any damage, loss, or injury arising from misuse, incorrect installation, alteration, or use beyond the product’s intended purpose.

Our liability is limited, where permitted by law, to the replacement or refund of the original product purchase price where a manufacturing fault is confirmed. We do not accept responsibility for incidental or consequential losses arising from the use or misuse of this product, except where such liability cannot legally be excluded.

By using TUFFSTRAPS®, you acknowledge that securing loads and working in certain environments carries inherent risks. You agree to use this product responsibly and at your own discretion.

Final Notice

You are ultimately responsible for any load you secure.

Always ensure that loads are fastened safely and in accordance with the guidelines above, as well as any relevant road safety or workplace regulations. TUFFSTRAPS® accepts no responsibility for damage, injury, or loss resulting from improper or unsafe use, to the extent permitted by law.